Personas Part 1 – Introduction to Personas

Webperspective — Fri, 23 Oct 2009 21:35:01 +0000

This is a series of posts describing how you create personas, how you use them and how they help you achieve your goals. In this post I'll give you a brief introduction on what personas actually are, what they're made up of and why you should make them.

Better Communication With Active Listening

Webperspective — Fri, 18 Jul 2008 12:55:39 +0000

A couple of years back I attended a course arranged by Humanfactors Int. in London called “User-centered analysis and conceptual design”. Besides learning design strategy, user profiles, data gathering and information architecture, a key topic in this course was using active listening to get the right answers.

Our teacher, none other than the infamous John Sorflaten, taught us how actively participating in the listening process ensures that both you and the crowd understands what’s being said.

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Personas Part 1 – Introduction to Personas

Better Communication With Active Listening